Help & Support

Signing in

On iPhone and iPad, sign in with your email and password. On the web at hackyhaven.com/footbagdesigner, you can also choose Magic Link, and we'll email you a link that signs you in. If that email doesn't arrive, check your spam folder.

Your designs are saved to your account, so you'll see the same designs on your iPhone, your iPad and the web as long as you sign in with the same email.

Designer Plus

Free accounts save up to 10 designs. Designer Plus is a one-time purchase that lets you save up to 100. It isn't a subscription, so you won't be charged again. It works with Family Sharing. Designer Plus and Designer Teacher are separate purchases that stack, so you can have both.

If you bought Designer Plus and don't see it, open Account (the person icon) and tap Restore purchases. Make sure you're signed in with the same email you used when you bought it. A purchase made in the app also works on the web, and a purchase made on the web also works in the app.

Refunds: if you bought it in the App Store, Apple handles refunds at reportaproblem.apple.com. If you bought it on our website, email us.

Designer Teacher

Designer Teacher is a one-time purchase for classrooms, available in the iPhone and iPad app. It adds a Quote requests switch to the Account screen. Choose a 4-digit Teacher PIN and turn the switch off, and quote requests are hidden for the whole account, on iPhone, iPad and the web, so students can design without sharing personal info.

• Turning quote requests back on, or changing the PIN, needs the Teacher PIN.
• Forgot it? Tap Forgot PIN? and enter the account password to set a new one.
• After five wrong PINs in a row, the app asks you to wait five minutes.

Students under 13 shouldn't have their own accounts. Sign the class's devices in with the teacher's account, and students design under it.

Designer Teacher and Designer Plus are separate purchases that stack, so you can have both.

Printing and exporting

Open a design and find Print Pattern PDF Export (under Tools on iPhone and iPad). It makes a printable pattern at the finished size you choose:

• Colored Shapes and Numbered Shapes print every panel on its own, for sewing or cutting.
• Colored Net and Numbered Net print the shape as one connected net you can cut out and fold. Nets are available for designs of 42 panels or fewer.

3D Print Export saves an STL file, or a colored model in a .zip, for a 3D printer or 3D viewer.

Ordering a custom footbag

Open a design and tap Order This Design to send us a quote request. It's free and doesn't commit you to anything. We'll email you a quote with a link to pay on our website, and your order is confirmed once you pay. Quotes expire after 14 days. Designs of 32 panels or fewer can be ordered.

You can follow your orders, or cancel a quote request before you pay, from Account → View Quote Requests. Each footbag is sewn by hand from real fabric, so the colors may look a little different from the screen.

Deleting your account

Open Account and tap Delete account. This permanently deletes your account, your designs and your palettes. We keep records of quote requests and orders you've placed, for shipping and tax purposes.